CLEAR ANSWERS
Frequently Asked Questions
Answers about products, customization, care, retailers, orders, privacy, and support.SUPPORT
Questions before an inquiry.
If the information you need is not listed on the relevant page, contact YaoDoll directly.
support@yaodoll.comCan I purchase directly from this website?
No. The YaoDoll website is a brand and product catalog. Sales are completed through authorized retailers.
Why are prices not shown?
The official website is not the seller of record and does not operate checkout. Pricing, tax, shipping, configuration, and availability must be confirmed by the authorized retailer that will accept the order.
Where can I find product specifications?
Start with the relevant product page. If a material, dimension, option, or availability detail is not listed, contact YaoDoll or an authorized retailer before ordering.
Does YaoDoll offer customization?
Customization availability depends on the selected model. Review the relevant product information and confirm the exact choices with an authorized retailer before ordering.
How do I identify an authorized retailer?
Use the Authorized Retailers page. Only domains whose current status has been confirmed in writing by YaoDoll will be published there. If no domain is listed, no retailer claim is currently published as verified.
Who handles an existing order?
The retailer named on the order confirmation is the seller of record and handles payment, shipping, cancellation, return, refund, and warranty requests. YaoDoll support can help verify the correct retailer route.
What should I do if a delivery is damaged or incorrect?
Preserve the packaging, avoid using or altering the product, and contact the seller of record as soon as reasonably possible. Follow the seller instructions for photographs, video, labels, and carrier evidence.
How can I get the latest product images and details?
Check the relevant product page first. For additional images, current specifications, configuration choices, or availability, contact YaoDoll or an authorized retailer.
Which care guidance should I follow?
Product-specific instructions supplied with the exact item take priority over general website guidance. Contact the seller or YaoDoll before using an unfamiliar cleaner, repair method, storage position, or accessory.
Does the website use cookies?
The site uses essential technologies and Google Analytics 4 to understand how visitors use the catalog and to improve website performance. You can block or delete cookies through your browser settings. See the Privacy Policy for details.
Is this website for adults only?
Yes. Visitors must be at least 18 years old and have reached the legal age of majority where they live, whichever is higher.
How can I contact YaoDoll?
Email support@yaodoll.com. The official website uses direct email rather than an on-site contact form.