GET IN TOUCH
Contact YaoDoll
For product questions, orders, after-sales support, retailer checks and working with YaoDoll.
Choose a topic below, or email our team directly.
OFFICIAL CONTACT
support@yaodoll.com
One official inbox for your questions and ideas.
ORDERS & AFTER-SALES
Order support
For a yaodoll.com order, include your order number, model and a clear description of the issue. For a retailer order, contact the seller first.
PRODUCTS
Product questions
Questions about materials, measurements or customization? Send the model name or product link and what you would like to know.
RETAILERS
Retailer verification
Check a store before you order. Share its name and website, and we can help you find the official retailer information.
PARTNERSHIPS
Business enquiries
For wholesale, retail partnerships, press or collaborations, tell us about your business and what you have in mind.
QUICK ANSWERS
Before you get in touch
A few answers to help you take the next step.
Can I buy directly from this website?
Yes. Choose a model in the YaoDoll shop, select its available options and add it to your cart. Choose an available payment method at checkout, including PayPal, credit or debit cards, Google Pay and eligible local methods. Choose USD or EUR for checkout. Worldwide shipping and taxes are included.
Who can help with an existing order?
For a yaodoll.com order, email YaoDoll with your order number and the details of your request. For a purchase from a retailer, contact the retailer named on your order confirmation.
What should I include in a product enquiry?
Include the model name or product-page link, the detail you want to check, and your country if it affects availability or the answer. For care questions, describe the material and the issue.
How do I check an authorized retailer?
Check the exact store domain against our Authorized Retailers directory. If you are unsure about a website or listing, email our team with the store name and link.
For privacy questions, email our team. Read our Privacy Policy.