Refund and Returns Policy

The official website is not the seller

yaodoll.com is currently an informational catalog. It does not accept orders, take payment, issue order confirmations, arrange shipping, or hold customer purchase funds. For that reason, the official website cannot approve or pay a refund for a purchase made elsewhere.

A purchase is made from the retailer identified on your checkout page, payment record, invoice, and order confirmation. That retailer is the seller of record and is responsible for the transaction under its published terms and applicable law.

Check the terms before purchase

Adult products may be made to order, personalized, hygiene-sensitive, heavy, or subject to destination restrictions. Return eligibility can therefore differ by product, condition, destination, and retailer. Before paying, confirm the exact product configuration, seller identity, cancellation window, production status, delivery terms, inspection process, warranty, return address, fees, and evidence requirements.

Do not rely on a general statement from this catalog as a substitute for the written terms shown by the retailer that will accept your order.

Cancellations and order changes

Contact the seller of record immediately if you want to cancel or change an order. Whether a request can be accepted may depend on whether payment has settled, production has started, customization has been confirmed, or the order has shipped.

YaoDoll support can help identify an authorized-retailer route but cannot promise that a seller will accept a cancellation or modification.

Damaged, incomplete, or incorrect delivery

If a delivery appears damaged, incomplete, or different from the order confirmation, preserve the packaging and contact the seller of record as soon as reasonably possible. Follow the seller instructions for photographs, video, labels, serial or product identifiers, and carrier documentation.

Do not use, alter, repair, clean, discard, or return the product until the seller has explained the evidence and return process, because doing so may affect the ability to inspect or resolve the claim.

Return authorization and shipping

A product should be returned only after the seller of record provides written authorization and the correct return instructions. The address printed on an outbound package may belong to a carrier or fulfillment service and may not be a valid return address.

Responsibility for return freight, insurance, customs declarations, duties, restocking charges, and risk of loss depends on the retailer terms, reason for return, and mandatory law. Obtain written confirmation before sending anything.

Refund method and timing

An approved refund is issued by the seller of record using the method and timing stated in its policy and required by applicable law. Banks, card networks, wallets, and payment providers may need additional processing time after a seller releases funds.

Keep your order confirmation, correspondence, tracking, and refund confirmation until the matter is fully resolved.

Mandatory consumer rights

Nothing on this page removes rights that cannot lawfully be excluded, including remedies that may apply to faulty, misdescribed, or undelivered goods. If a retailer policy conflicts with mandatory law, the mandatory law prevails.

How YaoDoll can help

For an existing order, contact the seller shown on the order confirmation first. If you cannot identify the correct authorized retailer or need help verifying a retailer domain, email support@yaodoll.com with the retailer name, retailer website, order date, and a non-sensitive order reference.

Do not send full payment-card numbers, account passwords, government identification, or unrelated personal information. YaoDoll may route the inquiry but does not replace the seller dispute, payment-provider, carrier, regulator, or court process.

Policy updates

This policy describes the current non-transactional website. It will be updated before yaodoll.com itself offers ordering, payment, shipping, customer accounts, or a manufacturer-administered return program.