CLEAR ANSWERS

Frequently Asked Questions

Answers about products, customization, care, retailers, orders, privacy, and support.

SUPPORT

Questions before an inquiry.

If the information you need is not listed on the relevant page, contact YaoDoll directly.

Email support

Yes. Choose a model, select its available configuration, add it to your cart and choose an available payment method at checkout. You can buy as a guest or create an account during checkout.

USD is the base currency. Choose USD or EUR for prices and checkout; EUR amounts are converted at the current store exchange rate. Selected paid options are added to the order total before payment. Worldwide shipping and taxes are included; no separate shipping or tax charge is added at checkout.

Start with the relevant product page. If a material, dimension, option, or availability detail is not listed, contact YaoDoll or an authorized retailer before ordering.

Customization depends on the selected model. Use the options shown on its product page and review the selected configuration and total in your cart before paying. Contact YaoDoll if a required detail is not listed.

Check the current Authorized Retailers directory and match the exact domain before ordering. A similar name, social account, or marketplace listing is not the same website.

YaoDoll handles payment, shipping and after-sales requests for orders placed on yaodoll.com. Email support@yaodoll.com with your order number. For an order placed on a retailer website, that retailer handles the transaction and related support.

Preserve the packaging, avoid using or altering the product, and contact the seller of record as soon as reasonably possible. Follow the seller instructions for photographs, video, labels, and carrier evidence.

Check the relevant product page first. For additional images, current specifications, configuration choices, or availability, contact YaoDoll or an authorized retailer.

Product-specific instructions supplied with the exact item take priority over general website guidance. Contact the seller or YaoDoll before using an unfamiliar cleaner, repair method, storage position, or accessory.

The site uses essential technologies and Google Analytics 4 to understand how visitors use the catalog and to improve website performance. You can block or delete cookies through your browser settings. See the Privacy Policy for details.

Yes. Visitors must be at least 18 years old and have reached the legal age of majority where they live, whichever is higher.

Email support@yaodoll.com. The official website uses direct email rather than an on-site contact form.