OWNERSHIP SUPPORT

Care Guide

A clear starting point for handling, cleaning, storage, and routine inspection.

START HERE

Product-specific instructions come first.

Materials, finishes, joints, removable parts, electronics, and accessories can require different care. Keep the instructions supplied with the exact product and ask the seller of record before using an unfamiliar cleaner, powder, tool, lubricant, repair method, or storage position.

Care Essentials

Use this general checklist together with the confirmed instructions for the exact product.

01

Before handling

Read the final product-specific instructions and prepare a clean, stable surface.

02

Cleaning

Use only the method and products confirmed for the exact material and finish.

03

Drying

Allow every area to dry fully according to the final care instructions before storage.

04

Storage

Store in the supported position, away from excess heat, direct sunlight, and color-transfer risks.

05

Clothing and color transfer

Test unfamiliar fabrics and follow the confirmed guidance for the selected finish.

06

Routine inspection

Check high-movement and connection areas regularly and contact support if anything changes.

WHEN TO PAUSE

Do not guess when something changes.

Stop handling or using the product if you notice an unexpected tear, exposed structure, loose connection, unusual heat, odor, leakage, or electrical issue. Isolate any powered accessory and contact the seller or YaoDoll support with clear, non-sensitive photographs and the relevant product information.

Do not use household solvents, bleach, abrasive tools, strong heat, or an unverified adhesive. Avoid unsupported hanging or loading. If instructions conflict, follow the product-specific document supplied with the item and request written clarification.

For damage, missing items or order questions, preserve the packaging and contact support@yaodoll.com if you ordered on yaodoll.com. For a retailer purchase, contact the seller shown on the order confirmation. See the Refund and Returns Policy for the support process.